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With our attention plans you will have years of experience in retail solutions. Our technical staff will work with your organization to help you maximize your investment.

Device just a click away!

We have the most complete range of equipment for your business

* Previous budget presentation and approval for each case

Smart

Plan for autonomous organizations or with few transactions, which need basic support on the 2nd or 3rd level Stellar platform.

  • Free access to new product versions
  • Remote support
  • In-site support
  • 7 Tickets per month
  • Maximum attention time per case: 24 working hours
  • Maximum response time per case: 40 business hours

* Previous budget presentation and approval for each case

One

Plan designed for organizations that have internal IT support, but require 2nd or 3rd level support on the Stellar platform.

  • Free access to new product versions
  • Remote support
  • In-site support
  • 15 Tickets per month
  • Maximum attention time per case: 16 working hours
  • Maximum response time per case: 32 business hours

* Previous budget presentation and approval for each case

Expert

Plan for organizations that have an IT department, but need support with prompt 2nd and 3rd level attention on the Stellar platform.

  • Free access to new product versions
  • Remote support
  • In-site support
  • 25 Tickets per month
  • Maximum attention time per case: 12 working hours
  • Maximum response time per case: 16 business hours

* Previous budget presentation and approval for each case

Unlimited

Created to leave in our hands all the support of the 1st, 2nd and 3rd Stellar level with prompt response, providing permanent support to your technology department.

  • Free access to new product versions
  • Remote support
  • In-site support
  • Unlimited tickets
  • Maximum attention time per case: 8 working hours
  • Maximum response time per case: 12 business hours

* Previous budget presentation and approval for each case

Unlimited Plus

Trust our experts 7 days a week and focus your efforts on the heart of your business. Make us your first contact for Stellar support!

  • Free access to new product versions
  • Remote support
  • In-site support
  • Unlimited tickets
  • Maximum attention time per case: 4 working hours
  • Maximum response time per case: 8 business hours

* Previous budget presentation and approval for each case

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